General terms and conditions of business 


These General Terms and Conditions of Business apply to all business relations between Central Plaza Tourist Anstalt and its customers in the version current at the time of conclusion of the contract. Our General Terms and Conditions apply exclusively. Any terms and conditions of the customer which conflict with or deviate from our Terms and Conditions of Business will not be recognised unless Central Plaza Tourist Anstalt has expressly agreed to them in writing in individual cases.

Delivery, Shipping costs

Central Plaza Tourist Anstalt will deliver the ordered goods to the address indicated by the customer in the order. Central Plaza Tourist Anstalt is entitled to make partial deliveries. No additional costs are incurred by the customer as a result. Delivery is made at the shipping costs stated in each individual case.

Delivery period: The delivery period is normally max. 5 – 7 days. If a product is missing from one of our suppliers, a new order will be placed immediately. This may take a little longer. On customer request, we will charge an additional preferential handling fee of CHF 20.00 excl. express fee for deliveries scheduled at short notice. Information about the expected delivery period is not binding, unless Central Plaza Tourist Anstalt has given the customer a binding promise in writing in individual cases.

Retention of title

We reserve the right of ownership of the purchased item until receipt of all payments arising from the contract. In case of default of payment we are entitled to withdraw from the contract and to reclaim the object of sale.

We reserve the right to carry out a credit assessment even after conclusion of the contract and to withdraw from the contract if the result is negative.

In the event that one of our suppliers, despite contractual obligations, no longer delivers the ordered goods and this leads to a non-temporary impediment to performance for which we are not responsible, we are entitled to withdraw from the contract. In the event of withdrawal, we shall inform you immediately of the unavailability and reimburse any payments already made without delay.

Right of withdrawal and exchange

The customer is entitled to revoke his declaration of intent to conclude a contract without stating reasons within 14 days of receipt of the goods in text form (e.g. letter, e-mail) or by returning the goods to Central Plaza Tourist Anstalt. The period begins at the earliest upon receipt of the goods. To meet the deadline it is sufficient to send the revocation or the goods in time. The revocation in text form is to be addressed to:

Central Plaza Tourist Anstalt

Städtle 5

9490 Vaduz Liechtenstein

or by email to The return address for goods can be found on the invoice. The customer bears the burden of proof for the dispatch of the goods to be returned. Central Plaza Tourist Anstalt will reimburse the customer the advance payment made in the form of a voucher. In the event of an effective cancellation, the customer is obliged to return the goods received. If the customer is unable to return the goods received in whole or in part or only in a deteriorated condition, the customer must compensate Central Plaza Tourist Anstalt for the corresponding reduction in value in the event of his revocation. If the customer has already paid the purchase price, Central Plaza Tourist Anstalt is entitled to deduct the reduction in value from the refund. In individual cases the reduction in value may correspond to the purchase price paid. The customer shall bear the costs of the return shipment and the shipping costs of the new shipment (in the case of an exchange), customs duties and value-added tax, unless the delivered goods or services do not correspond to those ordered. In return, Central Plaza Tourist Anstalt will reimburse the customer in the form of a voucher for any purchase price already paid in the event of an effective cancellation. Central Plaza Tourist Anstalt exercises its right of retention until the goods have been returned in full.

Excluded from the right of withdrawal:

Audio or video recordings or software, if the delivered data carriers have been unsealed by you.

Fondue Articles


Nightwear, pyjamas

Raclette Articles


Swiss Travel Articles



Newspapers, journals and magazines

Goods that are produced according to customer specifications or clearly tailored to personal needs or which are not suitable for return due to their condition or can spoil quickly or whose expiration date would be exceeded.

Customs duties

When goods are imported into countries outside of Switzerland, import duties may be incurred, which the customer must bear. These vary in different customs areas. The customer is responsible for the proper payment of the necessary customs duties and fees. Import duties are not shipping costs.


If the delivered goods are defective at the time of the transfer of risk, we shall ensure that the defect is remedied or a replacement delivery is made. If the repair or replacement fails, you can demand a reduction of the payment or, at your option, cancellation of the contract.

Our liability for our own fault as well as that of our legal representatives and vicarious agents is limited to intent and gross negligence. This does not apply to the violation of essential contractual obligations and the absence of warranted characteristics. The liability according to the product liability law remains unaffected. 

Claims for damages due to incorrect illustrations, texts and prices or late deliveries are excluded. Prices are subject to change.

Applicable law and place of jurisdiction

The provisions of Liechtenstein law shall apply, even if the order is placed from abroad or delivery is made abroad.

Place of jurisdiction for all claims in connection with your order is Vaduz Liechtenstein.